From our first contact, the service and attention to detail was flawless. When someone is in pain, they can tend to be crabby and hard to deal with. Any one walking in or contacting you is probably suffering. I know I was. Each person we came in contact with was patient and kind.
Dr. Krumerman had reviewed my records and presented us with all of the options of treatment. He took the time to explain my condition, the procedure, risks and recovery recommendations in a language we could understand. For such a complicated operation, organizing all of the pre-op examinations, admission process, everything was seamless.
DNS has put together a fantastic team and surrounded your practice with qualified practitioners. My experience coming from out of town, was far superior to anything I have ever experienced before. Dr. Krumerman is a very talented surgeon with a great "bedside manor." Those qualities are not always found together. Each person I came in contact with reiterated what a great surgeon Dr. Krumerman was and if they needed surgery themselves they would go to him.
You asked me if I had any suggestions that could help improve your practice. In my opinion, there is nothing to improve on.